M99win takes every user's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Your Data, Your Rights
M99win will not sell, lend, or disclose your personal information to third parties without your consent.
This Privacy Policy explains how m99win ("we", "Platform" or "m99win") collects, uses, stores and protects the personal information you provide when using our platform at m99win.pro. This document applies to all registered users, website visitors, and anyone who interacts with our services.
We are committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. By registering for or using the m99win platform, you agree to the terms of this Privacy Policy.
This Privacy Policy forms part of your agreement with m99win. Please read it carefully and contact us if you have any questions.
M99win collects your personal information through several means — directly when you register an account, during your use of the platform, and automatically through website technologies. The following are the categories of information we collect:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Account verification & KYC |
| Contact Data | Phone number, email address | Communications & notifications |
| Financial Data | Bank account number, digital wallet information | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, operating system | Security & platform improvements |
| Activity Data | Game history, transaction records, login logs | Customer support & fraud prevention |
We only collect information that is strictly necessary to operate our services. No additional irrelevant information will be requested without reasonable justification.
For the KYC process, you may be required to upload a copy of your identity card or other supporting documents. All documents are stored with full encryption and accessed only by authorized personnel.
The information we collect is used solely for legitimate and necessary purposes in operating the m99win platform. We do not use your data for any purpose other than those stated below:
We will never use your data for third-party advertising or sell it to any other company. This is m99win's absolute commitment to every user.
The security of your personal data is our highest priority. m99win employs a multi-layered security infrastructure to ensure your information is always protected against unauthorised access, loss, or disclosure.
Data retention periods vary by information type. Transaction data is kept for a minimum of 5 years for legal compliance, while active account data is retained for the lifetime of the account. Once an account is closed, data will be deleted within the designated period unless legally required to be kept longer.
While we take all reasonable measures, no security system is 100% perfect. You are also responsible for keeping your own password and account details secure.
M99win does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, in certain limited situations, we may share data with the following parties:
All third parties we work with are required to comply with data protection standards equivalent to or higher than our own.
M99win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your browser that help us recognize you on future visits.
Types of cookies we use:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience on the m99win platform.
As an m99win user, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:
Request a copy of the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your data under certain circumstances
Object to the processing of data for specific purposes
Receive your data in a usable format
Withdraw consent for marketing communications
To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within 14 business days.
The m99win platform is strictly for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we find that a minor's information has been collected without valid parental consent, we will take immediate action to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on our platform are welcome to contact us immediately.
The m99win platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. This Privacy Policy applies solely to the m99win platform.
We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of any external site before providing personal information there. As a guide, always check whether the site uses HTTPS and has a clear privacy policy.
M99win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page will reflect the latest version.
For significant amendments, we will notify users via in-platform notifications or their registered email. Continued use of the platform after amendments take effect constitutes acceptance of the updated terms.
We recommend you review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our privacy team is ready to assist.
Please include "Privacy Inquiries" in your message subject line so we can direct your inquiry to the right team more quickly. For issues involving sensitive personal data, please use the more secure email channel.
For more information regarding your rights, please also refer to Terms and Conditions and Responsible Gaming us.
M99win goes beyond mere legal compliance — we go the extra mile to ensure your data is truly protected at every level.
All personal data and financial transactions are encrypted using 256-bit SSL — the same technology used by leading banking institutions in Malaysia.
Your information has never been and will never be sold, rented, or shared for third-party marketing purposes. Your data belongs entirely to you.
You may request access to, correction of, or deletion of your personal data at any time through our responsive support team.
Your identity verification documents are stored in a fully encrypted environment, accessible only by authorised personnel when necessary.
Our automated threat detection system operates around the clock to identify and block any suspicious attempts to access your data.
All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
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